At Zupkins, we want you and your little ones to love every purchase. If for any reason you aren’t 100% happy with your order, we are here to help with a straightforward and transparent return process. We believe in shopping with confidence!
30-Day Peace of Mind
You have 30 days from the date of delivery to return your items. Whether the fit isn't quite right or you've simply changed your mind, we’ll be happy to offer a refund or an exchange.
How to Make a Return
To ensure a smooth process, please make sure that:
Items are returned in their original condition (unworn, unwashed, and with all tags attached).
You include your order number or proof of purchase inside the parcel.
Easy Steps to Return:
Contact Us: Send a quick email to supportzupkins@gmail.com with your order number.
Pack it Up: Place the items back in their original packaging (or any secure bag).
Post it Back: Send your parcel to our UK return address: [Seu Endereço no Reino Unido].
Refunds & Exchanges
Refunds: Once we receive and inspect your return, we will process your refund back to your original payment method within 5-7 working days.
Exchanges: Spotted a different print or need a larger size? Let us know in your email and we’ll get the new item sent out to you as soon as the original arrives back to us.
Faulty Items
We take great pride in our quality. However, if an item arrives damaged or faulty, please get in touch immediately so we can put it right with a priority replacement or full refund.
